Myster Box Policy

Please review this policy before purchasing any mystery box, blind bag, or randomly selected product. Mystery items are designed to offer an element of surprise, and the exact contents are not known until the package is opened. This policy explains how random selections work, which situations qualify for assistance, and how to submit a request if your order arrives with a problem.

Understanding Random Selections

Mystery boxes and blind bags contain squishy dumpling products chosen at random from a selection of available designs. Each package offers a surprise, so the specific color, character, pattern, or style cannot be selected in advance. We are unable to guarantee that a particular design will be included, even when it appears in the product images.

Images displayed on mystery product pages illustrate examples of the designs that may be included. They are intended to show the available range rather than promise that a specific item will be sent. Depending on the assortment, stock availability, and selection process, the item you receive may differ from the examples shown.

Duplicate designs are possible, particularly when purchasing multiple blind bags, larger mystery assortments, or the same product more than once. A repeated design is considered a normal outcome of random selection and does not indicate that an order has been packed incorrectly. By completing a purchase, customers acknowledge that the contents are unpredictable and agree to accept the item or combination of items selected for their order.

Our goal is to provide an enjoyable unboxing experience while making the expectations surrounding random products clear before checkout.

Eligible Product Issues

Although the contents of a mystery package cannot be guaranteed, every order should arrive in an acceptable condition and match the quantity and product type confirmed at checkout. If a product has a genuine defect, has been damaged during delivery, or does not match the confirmed order, customers may contact us for assistance.

Claims for faulty, damaged, incorrect, or missing items must be submitted within five days of delivery. Requests received within this period will be reviewed based on the information and photographs provided.

A qualifying defect may include a tear that affects the product, a significant structural problem, or another fault that prevents the squishy from functioning or being used as intended. Damage caused during transportation may also qualify when the product itself has been affected. If an order includes fewer items than purchased, or an item differs from the product specified in the order confirmation, please provide clear evidence so the discrepancy can be assessed.

All products are new when dispatched and are packed with care. Small cosmetic variations may occur in products with handcrafted-style details. Slight differences in color, minor surface marks, small variations along seams, or tiny paint bubbles are generally considered normal characteristics rather than manufacturing defects. These minor variations do not automatically qualify for a refund or replacement.

Outer packaging may experience minor cosmetic wear during international transportation. Such packaging imperfections are generally not covered unless they result in significant damage to the actual product. Special or limited-edition packaging may be subject to different considerations. Customers who discover substantial product damage should submit a claim with supporting photographs within the required timeframe.

Situations That Are Not Eligible

Mystery products are sold on the understanding that their contents are randomly selected. For this reason, returns and refunds are not available simply because a customer dislikes the design received, prefers another color, changes their mind, or decides they no longer want the item after opening the package.

Receiving a duplicate design from a random assortment is also not considered a valid reason for a return, refund, or replacement. The same rule applies when a mystery item is purchased repeatedly and the same character or style appears more than once.

For mixed sets and bundles containing at least one mystery product, the entire package is treated as a mystery purchase. Once the box has been opened and the random contents revealed, the complete set cannot be returned merely because the customer is unhappy with the surprise. Individual pieces from such a set are not eligible for preference-based returns either.

Items that show signs of use, have missing components, or are returned without required accessories or packaging may not qualify for assistance. Bulk or corporate purchases involving more than ten units are excluded from this policy. Customers who purchased through another retailer, reseller, or online marketplace must contact the seller from whom the purchase was made, as orders not placed directly through this website cannot be handled under this policy.

Mixed Bundles and Partially Random Sets

Certain product bundles combine designs displayed in advance with one or more randomly selected items. When a bundle contains any mystery component, the restrictions for mystery purchases apply to the complete bundle rather than only to the randomly selected piece.

Opening the package reveals the surprise and means that the set cannot be returned in its entirety because of personal preference, an unwanted design, or a duplicate. Customers should therefore consider this condition before ordering a mixed bundle.

However, the random nature of a product does not remove eligibility for support when a genuine order issue occurs. Faulty products, damage that affects the item, incorrect selections, and missing quantities may still be reviewed. Such issues must be reported within five days of delivery, together with clear photographs and the relevant order information.

Bundles containing only fixed designs, all of which are identified in the product listing, are not treated as mystery sets. These purchases follow the general return and refund conditions published on the applicable returns policy page, including the standard fourteen-day return period where eligible.

Submitting a Claim

Customers who discover a qualifying problem should contact our support team as soon as possible and within five days of receiving the delivery. Please provide the order number and a clear description of the issue. If the order number is unavailable, a screenshot of the order confirmation or payment record may help us identify the purchase.

At least two clear photographs should be included with the request. The images should show the affected item and the problem in sufficient detail for our team to review it. When more than one defect is present, please photograph each affected area and identify the relevant issue. A brief written explanation of what happened will also help us understand the claim.

Please send all relevant details together in a single message to [email protected]. Include your order information, photographs, and any other details that may clarify the situation. Providing complete information at the beginning of the review can reduce delays and help us determine the appropriate next step.

After reviewing the claim, our support team will explain whether the affected item needs to be returned or whether the customer should dispose of it as instructed. Customers should wait for these instructions before returning or discarding an item associated with a claim.

Review Outcomes and Refund Processing

Once a claim has been assessed and approved, the resolution may involve a refund or a replacement, depending on the circumstances and available stock. Confirmed defective items may qualify for a full refund or a replacement at no additional product cost. Replacement availability depends on current inventory, and an alternative resolution may be discussed when the original product is unavailable.

Approved refunds are generally processed within three to seven business days after the returned item has been received or, when the customer has been instructed to dispose of the item, after the issue has been confirmed. The time required for the funds to appear in the account may vary depending on the payment provider, bank, or card issuer. In some cases, the refund may not be visible until the next billing cycle.

Refunds are normally issued to the original payment method used for the purchase, such as a credit card, debit card, or PayPal account. For cases that do not involve a qualifying product defect, applicable refunds may exclude shipping and handling costs, and the customer is responsible for return shipping expenses where a return is permitted.

Exchanges and replacements are subject to product availability and the outcome of the claim review. Submitting a request does not automatically guarantee approval; the reported issue must meet the conditions described in this policy.

General Return Information

Purchases that do not contain mystery items are handled under the standard returns and refunds policy. Eligible fixed-design products may qualify for the applicable fourteen-day return period, subject to the conditions stated in that policy. Customers should review the general return requirements before sending any item back.

For questions about mystery box contents, delivery problems, or an eligible claim, please contact [email protected]. Include the order reference and supporting information so our team can provide assistance efficiently.

By purchasing a mystery box, blind bag, or bundle containing a randomly selected item, customers acknowledge that specific designs cannot be requested or guaranteed, duplicates may occur, and preference-based returns are not accepted. Genuine defects, delivery damage affecting the product, and discrepancies between the order confirmation and the items received remain eligible for review when reported within the required five-day period.