Returns & Refund

We want every customer to feel confident when shopping with us. If you are not satisfied with your purchase or need to return an item, this policy explains the conditions for eligible returns, the steps required to submit a request, and how refunds are handled. Please review the information below before sending any product back to ensure that your request can be processed smoothly.

To qualify for a standard return, the product must be unused, undamaged, and in the same condition as when it was delivered. Items should be returned with their original packaging and any accessories or components supplied with the order, where applicable. Products that show signs of use, alterations, or damage caused after delivery may not qualify for a refund unless applicable consumer protection laws provide otherwise. These conditions generally apply to discounted merchandise and special collections as well, subject to any specific restrictions disclosed at the time of purchase and any rights that cannot legally be excluded.

Customers who placed an order through a registered account can begin the return process by signing in and reviewing their order details. Select the relevant purchase and follow the available instructions to submit a return request. Customers who checked out without creating an account should contact our support team at [email protected] and provide their order number, the email address used at checkout, and a brief explanation of the reason for the return. If the product arrived damaged or defective, please include clear photographs showing the issue.

All return requests must be reviewed before the product is sent back. Once the request has been approved, our support team will provide the applicable return instructions and, where appropriate, a shipping label or return authorization. Please wait for these instructions before arranging shipment, as packages sent without prior approval may experience processing delays. After receiving the return instructions, you must dispatch the parcel within fourteen days. If the return is not shipped within this period, the authorization may expire, and a new request may be required. Any mandatory statutory return rights remain subject to the applicable law.

Approved returns should be sent to the return destination specified in the instructions provided by our support team. Unless otherwise stated in those instructions, the designated return address is 50 Avenue des Champs-Élysées, 75008, Paris, France. Please package the merchandise carefully to reduce the risk of damage during transit and retain your shipping receipt or tracking information until the return has been completed. Customers are responsible for ensuring that the parcel is properly addressed and dispatched within the permitted period.

The allocation of return shipping expenses depends on the reason for the return. If an item arrives defective, damaged, or otherwise incorrect due to an error attributable to us, we will review the situation and provide an appropriate return solution. Where applicable, a prepaid shipping label will be supplied for an eligible defective product. For returns requested because of a change of mind, personal preference, or sizing concerns, the customer is generally responsible for the cost of return shipping, unless applicable law or a specific agreement provides otherwise.

We do not normally process direct exchanges. If you would like a different product, color, or variation, you may request a return for the original item, subject to the eligibility requirements, and place a separate order for the replacement product. The new purchase will be subject to the prices, availability, and shipping conditions applicable when the order is placed. Please be aware that a refund for the original purchase must be processed separately from any new transaction.

Once a returned package reaches our facility, the merchandise will be inspected to confirm that it meets the applicable return requirements. After the inspection is completed and the return is approved, the refund will generally be initiated within three to seven business days. The time required for the funds to appear in your account may vary depending on the payment provider, financial institution, or payment method originally used. We do not charge a restocking fee for approved standard returns, and the refund will cover the eligible value of the returned merchandise, subject to any lawful adjustments or exclusions that apply to the transaction.

Refunds are normally issued through the original payment method. Purchases made using a credit or debit card will generally be refunded to the same card or associated payment account. Payments completed through an external digital payment service will ordinarily be returned through that service. The processing time after the refund has been initiated is determined in part by the relevant provider, so the date the funds become available may differ from the date we approve the refund.

Digital gift cards and similar stored-value products are generally not eligible for return or refund, except where required by applicable law. If an eligible physical product was purchased using a gift card, any approved refund attributable to that purchase will generally be credited to a replacement gift card or another appropriate form of store credit. The original payment arrangement and applicable legal requirements may affect how the refund is issued.

Certain orders may be designated as final sale where a partial refund has already been accepted as a resolution, such as compensation for a delivery delay or an alternative to canceling the transaction. Where a customer voluntarily accepts a partial refund in exchange for keeping the merchandise, further returns or additional refunds may not be available for the same issue. This restriction does not remove any mandatory rights relating to defective goods or other protections that cannot legally be waived. Any agreement concerning a partial refund will be handled in accordance with the applicable consumer protection rules.

If your order arrives with a damaged, defective, or incorrect item, please contact our support team as soon as reasonably possible. Include your order reference, a description of the problem, and clear photographs of the affected product and packaging. A delivery document or other relevant evidence may also be requested when necessary to assess the claim. Our team will review the information, explain the available options, and determine whether a return, replacement solution, or refund is appropriate. For approved returns of defective merchandise, refunds are generally initiated within three to seven business days after the returned package has been received and inspected.

If a parcel does not arrive within the estimated delivery period or appears to have been lost or stolen while in transit, please notify our support team. We will review the tracking information and, where appropriate, open an investigation with the shipping carrier. Additional information may be requested if it is necessary to verify the delivery status or investigate the circumstances. We will keep you informed of relevant developments. If the carrier investigation confirms that the parcel has been lost and a refund is approved, the refund will generally be initiated within three to seven business days after confirmation, subject to the applicable payment procedures and legal requirements.

Customers may also have a statutory right to withdraw from an eligible distance purchase within fourteen days of receiving the goods, depending on their location and the circumstances of the transaction. Where this withdrawal right applies, the period and procedure will be governed by the relevant consumer protection legislation. To exercise an applicable withdrawal right, please contact [email protected] with your order information and a clear statement that you wish to withdraw from the purchase. We will provide instructions regarding the return of the goods and any information required to complete the process. Certain categories of products or circumstances may be subject to lawful exceptions, and nothing in this policy is intended to restrict consumer rights that must be preserved under applicable law.

Gift returns are handled according to the original purchase arrangements. If a gift was delivered directly to the recipient and qualifies for return, the recipient may be eligible for store credit or a gift voucher corresponding to the approved value of the returned merchandise. The voucher will generally be issued after the returned item has been received and inspected. If the gift was originally shipped to the purchaser, or the purchaser did not identify the transaction as a gift, an approved refund will normally be issued to the original purchaser through the original payment method. In that situation, the purchaser may become aware that the item has been returned.

For all return and refund requests, please ensure that the order details you provide are accurate and complete. Providing the relevant order number, a description of the issue, and any requested supporting evidence will help us assess your request efficiently. Processing times may be affected by shipping delays, incomplete information, payment provider procedures, or circumstances requiring additional investigation.

If you need clarification about return eligibility, shipping arrangements, refund status, defective merchandise, or the withdrawal process, you may contact our customer support team at [email protected]. We will review your inquiry and provide guidance based on the details of your order, the terms of this policy, and any consumer protection requirements applicable to your purchase.